Bill Payment

Paying for medical care can sometimes feel overwhelming, but WVU Medicine makes it easier by offering several convenient ways for patients to take care of their bills. The amount you owe may vary depending on factors such as the type of services you received, how long you stayed, the complexity of your treatment, your insurance coverage, and other related healthcare costs.

To make things simpler, WVU Medicine provides flexible options for paying your bill, including secure online payments through MyWVUChart.

How to Pay Your WVU Medicine Bill

Online Payment via MyWVUChart

The fastest and easiest way to pay your bill is through your MyWVUChart account. Once logged in:

  • Go to the Billing section on your dashboard.

  • Review your current and past statements.

  • Choose a payment method such as credit card, debit card, or electronic check.

  • Submit your payment securely online.

For New Users: If you haven’t signed up for MyWVUChart yet, you’ll need to create an account before accessing billing features. Select the “Sign Up” button on the login page and follow the instructions. You may use the email address on file with your provider or enter a security/activation code provided during a recent visit.

Trouble Logging In?: If you’ve forgotten your username or password, no worries. Simply click the “I Forgot My Username?” or “I Forgot My Password?” link on the login page. You’ll be asked to confirm your identity through a two-step verification process, after which you can reset your login details and regain access to your account.

Guest Payment

Not everyone wants to create a full MyWVUChart account just to pay a bill. WVU Medicine offers a Guest Pay option so you can quickly settle your balance without logging in.

  • Visit the Guest Pay Page: Head over to the WVU Medicine MyChart online guest payment page. Copy https://mywvuchart.com/MyChart/billing/guestpay

  • Enter Account Details: Type in your billing account number and any other requested information from your paper statement.

  • Complete Your Payment: Follow the on-screen instructions to securely make a payment using your preferred method.

This option is especially helpful for family members or caregivers who are managing a loved one’s bills without needing full access to their MyWVUChart medical record.

Pay by phone

For WVU Medicine statements, call 1-855-778-2922.

Pay by mail

WVU Medicine
c/o WVU Health System
PO Box 896
Morgantown, WV 26507-0896.

Financial Assistance

WVU Medicine understands that medical bills can sometimes feel overwhelming. That’s why financial assistance programs are available to support patients who are facing financial hardship, we offer zero interest payment plans, estimates of healthcare expenses. Depending on your income and personal circumstances, you may qualify for reduced costs or even full coverage of certain medical expenses.

To get started, you can apply for financial assistance through WVU Medicine’s billing office or online resources. The application process typically requires proof of income, household size, and other financial details to determine eligibility. Once approved, these programs can help ease the stress of healthcare costs, allowing you to focus on your recovery and well-being instead of worrying about bills.

If you think you may qualify, for financial assistance call 301-533-4179 to reach out to WVU Medicine’s billing department or explore the financial assistance resources available through your MyWVUChart account.

Bills and Statements Frequently Asked Questions

Why am I receiving two charges for one visit?

Some WVU Medicine hospitals own and operate provider-based clinics. Based on regulations issued by the Centers for Medicare and Medicaid Services, “provider-based” refers to services administered in an outpatient clinic or location that is clinically and financially affiliated with a hospital.

The two separate charges from a provider-based clinic visit include:

One charge for the physician service and a separate charge by the hospital facility (as depicted in our patient portal, MyWVUChart). The hospital facility charge may consist of an office visit and/or ambulatory procedure which depends upon the reason for the visit and services provided by the physician.

View the list of our provider-based clinics at (https://wvumedicine.org/provider-based-clinics/).

What services are not covered by insurance?

Patients are responsible for services not covered by their plan. Every employer’s benefit plan is different. Please check with your insurance provider before receiving scheduled services. If you have questions about services covered by insurance, please contact us at 1-855-778-2922.

WVU Medicine services that are not covered by insurance include:

  • Cosmetic services
  • Family planning
  • Non-emergent service provided in an emergency room setting
  • Services considered medically unnecessary

What insurance plans do you accept?

We participate with several insurers, as well as many smaller insurers. View a PDF list of insurers we accept at (https://wvumedicine.org/wp-content/uploads/2025/06/what_insurance_plans_do_you_accept__06062025.pdf). If your plan is not listed, please check with your insurer.

What healthcare expenses am I responsible for?

Patients may have different, required out-of-pocket expenses for healthcare services, including:

  • Deductible: The amount paid annually before your insurance pays for its share of your services. Some services may be excluded from the deductible depending on your plan.
  • Copay: Fixed expenses for each visit, such as a doctor’s office visit (e.g. $25) or emergency room care (e.g. $100).
  • Coinsurance: The percentage of medical cost that you are responsible for paying.
  • Out-of-pocket maximum: This is the maximum cost you are expected to pay in a single plan year.

What if I do not qualify for financial assistance?

If you are unable to qualify for 100 percent financial assistance, you may still be eligible for discounted care. If you are uninsured, you will be charged 50 percent of billed charges for your hospital services. This discount ensures that you are not charged more than amounts generally billed for patients covered under Medicare or other private health insurers.

For more details, please review our Billing and Collections policy at (https://wvumedicine.org/ruby-memorial-hospital/wp-content/uploads/sites/3/2018/04/billing-and-collections-policy-492018.pdf).