Forgot Login Information?
It happens to everyone—usernames and passwords can be easy to forget, especially if you don’t log in often. The good news is that WVU Medicine makes it simple to recover your login credentials and get back into your MyWVUChart account quickly and securely. Whether you’ve misplaced your username or forgotten your password, the steps below will guide you through the reset process.
How to Reset a Forgotten Password on MyWVUChart
If you’ve lost track of your password, don’t worry. WVU Medicine provides a straightforward way to reset it:
Step 1: Go to the Forgot Login Information Page: Visit the official Forgot Login Information? page at (https://mywvuchart.com/MyChart/Authentication/AccountRecovery).
Step 2: Click “I Forgot My Password?”: Below the password box, you’ll find a link labeled “I Forgot My Password?”—click it.
Step 3: Enter Your Username: You’ll be asked to enter your MyWVUChart username. If you don’t remember it, use the “Forgot Username?” option first.
Step 4: Verify Your Identity: Provide the requested personal details such as your date of birth and ZIP code, or other identifying information to confirm it’s you.
Step 5: Receive a Verification Code: A one-time code will be sent to your registered email or phone number.
Step 6: Enter the Code: Type in the code where prompted on the MyWVUChart page.
Step 7: Create a New Password: Once verified, you’ll be able to set a new password. Make sure it’s strong and secure—ideally with a mix of letters, numbers, and symbols. Confirm it and submit to finish the reset process.
How to Retrieve a Forgotten Username on MyWVUChart
If your username slips your mind, here’s how you can recover it:
Step 1: Visit the Forgot Login Information Page: Head to the Forgot Login Information page or directly visit the “I Forgot My Username?” website (https://mywvuchart.com/MyChart/recoverlogin.asp).
Step 2: Select “Forgot Username?”: Click the “Forgot Username?” link, and follow the prompts.
Step 3: Enter Personal Information: Fill in the required fields such as:
- First and last name
- Date of birth
- Zip Code.
Step 4: Submit the Request: Click “Submit” after entering your details.
Step 5: Check Your Inbox: If the information matches WVU Medicine’s records, you’ll receive an email with your username. Be sure to check your spam or junk folder if it doesn’t show up in your main inbox.
FAQs About Resetting Username and Password on MyWVUChart
What if I don’t receive the password reset email or code?
Double-check your spam or junk folder. If you still don’t see it, make sure your contact information on file is up to date. You may need to call MyChart Support for assistance.
Can I reset my MyWVUChart password without my username?
No. You must first know or recover your username before resetting your password. Use the “Forgot Username?” option if needed.
How often should I change my password?
For security, it’s recommended to update your password regularly, especially if you suspect your account has been accessed without permission.
What happens if I enter the wrong verification code?
If the code doesn’t match, request a new one. You may need to wait a few minutes before trying again.
Can I change my username after recovering it?
No, usernames are set when your account is created and cannot be changed. However, you can always update your password and personal details.
Is two-step verification required?
Yes, WVU Medicine uses two-step verification for added security. This means you’ll need both your login details and a verification code to access your account.
Who do I contact if I still can’t log in?
Call the WVU Medicine MyChart Support Line at 1-866-981-2731 for additional help.